Support

You can play straight away as a guest, but a guest account lives only on that device: if you delete the app or lose the device, the progress cannot be recovered. Link your account to Apple or Google on the Profile screen to keep it safe.

1. Make sure your account is linked to Apple or Google on the old device.
2. Install the game on the new device and sign in with the same Apple or Google account.

Your chips, level, items and friends come with you. The VIP subscription belongs to your store account; use Restore purchases in the Shop if needed.

Tap your name on the Profile screen and type a new one. Offensive, impersonating or misleading names are changed under the Community Guidelines.

All purchases are made only through the App Store or Google Play. Your payment details never reach us; the store issues the receipt.

The store takes the payment, so the store decides on refunds:

• App Store: sign in at reportaproblem.apple.com, choose the purchase and select "Request a refund".
• Google Play: within 48 hours of the purchase, use "Report a problem" in your Google Play order history. After 48 hours, write to us with your order number.

Your statutory rights are not affected. Details: Purchase & VIP Terms.

Restart the game and tap Restore purchases in the Shop. If the content has not arrived within 24 hours, write to destek@101sultan.com with the order number from your store receipt (Apple: the Order ID in the receipt e-mail; Google: the number starting with GPA.), your username and friend code. We complete verified missing deliveries.

The subscription belongs to your store account: on iPhone Settings › Apple Account › Subscriptions; on Android Google Play › Profile › Payments & subscriptions › Subscriptions. Cancel at least 24 hours before renewal to avoid the next charge. Deleting your game account does not cancel the subscription.

No. Chips are virtual items for use in the game only: they have no cash value, cannot be exchanged for money or any prize, cannot be sold and cannot be transferred between players. The game does not offer real-money gambling.

Buying or selling chips or accounts outside the game is forbidden and a common scam. Report the player from their profile; accounts involved are closed and the chips are removed.

Collect your daily gift every day; level-up and tournament rewards give in-game chips too. You can buy a chip pack if you wish, but you never have to.

In the app: Profile › Settings › Responsible Play › Spending limit. Set a monthly purchase cap of 250, 500, 1,000 or 2,500 TRY (purchases in other currencies count at the list price in TRY). Lowering the limit applies immediately; raising it takes effect after 72 hours. The App Store and Google Play also offer purchase-approval tools.

Profile › Settings › Responsible Play › Take a break: choose 24 hours, 7 days or 30 days. During a break you cannot join chip tables or tournaments and cannot make purchases. A break cannot be ended early.

Profile › Settings › Responsible Play › Self-exclusion: 6 months or permanent. Chip tables, purchases and marketing messages are switched off for that period. Your account stays open so you can exercise your data rights; to remove it completely, delete your account.

If you are worried about your gaming habits, organisations such as GamCare (UK), the National Council on Problem Gambling (US, 1-800-GAMBLER) or Yeşilay YEDAM (Türkiye, 115) offer free, confidential help.

Tap Report or Block on the player's profile or next to a message. Blocked players can no longer message you or send requests. Reports are picked up within 24 hours. Rules: Community Guidelines.

Yes. Within 14 days of the decision, write to destek@101sultan.com with your username and friend code; a different staff member reviews appeals.

Tables are for real players; on public tables, empty seats may be filled by computer-controlled players so the game can start without waiting. Computer players never win anything of real value. See How to Play.

In the app, Profile › Delete my account deletes it immediately. Without access to the app, use the account deletion form; requests are processed within 30 days.

For access, correction, erasure, portability and objection requests (GDPR, UK GDPR, KVKK, US state privacy laws), write to destek@101sultan.com. Details: Privacy Policy.